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Question: Discuss about the International Hotel and Resort Management. Answer: Project Outcomes There are several outcomes in front desk management. It develops a mind that can think critically. It helps to develop an ability to up different point of views demonstrate and describe a situation. In the front desk management the main work is to handle the guest and to give them a proper outlook of the hotel and to take care of their requirements (Leach, 2014). The work mainly focuses on the communication with the guest, keeping a list of their guests and their specific needs. The main outcome of this project is to give a positive answer to the guest; it gives diversity in the character. Growth of professional development takes place and the ability and potential of handling a situation, to think reflectively, and take; it improves the verbal and written communication, another essential learning from this job is to handle controversies and issues in a smarter way (Lock, 2014). They learn to negotiate and be empathetic toward others. It also provides a cultural outlook and creates and develops an understanding. The outcome gives a diverse and intercultural outlook. It helps understand the key issues in hospitality and global citizenship. The rational side improves as the front desk people handles a lot of situation per day, be it face to face or over the phone (Alias et al., 2014) . Project Timeline Communication It is one of the most important areas in these professions. In the front desk the main work is done through communication. To take phone calls one has to be polite and talk nicely to the customer and thereafter solve their problem. Professional Development The professional development happens through working efficiently, there is no scope of being personal with any employees, and the professional attitude is needed. Professionalism is the criteria for any job as per say. To maintain the firmness in ones own character is very important in order to manage any situation. Reflective Thinking Reflective thinking is must in this field. It gives a specific view point and strategy to act upon. Reflective thinking helps to relate with both the knowledge and understanding and of the current situation. Diversity To have knowledge about a diverse situation is very important. Managing the guest list as well as attending calls and checking other documents is a lot of task for one person, yet handling all of them adequately is important (Martinelli, Milosevic, 2016). Diversity is there in all professions and it is very important to adapt this craft. Strategies The aim to adopt all the above mentioned outcomes which will be helpful in further studies and future use one has to be regular and punctual in their internship. In order to practice and develop a though and reflective thinking, students should not only theorize their practice but also apply their skills in reality (Chang, 2016). The knowledge of all the roles that is there in management is required. This industry requires pertinence and persistence. It needs multidisciplinary approach towards the management in which the student is working. They need analyze each and every situation and work according to that. There should be no panic, even if the hotel or the resort is facing any problem that should be hidden from the guests and therefore should not come across the employees face. There should be proper analysis of the situation before judging anything (Thomas, Ambrosini, 2015). They should learn how to put up a positive face in front of their guest and handle any kind of situation . The negotiating capability should be there. In order to sell the facilities to the customer and give them good overlook of the hotel it is very important to have the potential to negotiate. The dealing with situations should reflect their work. There should be an adequate understanding of the socio-economic background of the hotel in which the student is working in. To produce a better work it is very important to get a proper picture of the organization they are working in. The relation between the customers and the front desk employees are most important, they communicate most with them, the whole money transaction, specific requirements of rooms, food and every other details is given to a front desk person. Therefore these are the strategies to master all these above mentioned qualities in order to achieve the project outcomes. Performance Indicator In order to achieve all the above mention outcomes, the basic plan should be getting a grip and practicing oneself in all them. In the last month there was an event when the hotel was celebrating its anniversary and there I have been in charge of several duties including managing the front desk duties, being just an intern I was really calm when there was shortage of champagne and called the kitchen asked them to inform the management and get more champagnes. I had to deal with the customers and therefore then I realized how I have developed the skill of communication and professional thinking and thereafter my superiors where also proud of me. It will only be known if a person has acquired and achieved all the mentioned outcomes, if he or she is doing their job properly and is able to understand all the work swiftly without any problems. The internship program helps a great a deal to achieve these outcomes, these specific quality if communication, professional thinking and diversity do not only help in this particular profession but in all other areas. In order to keep a tab on the guest check in it takes immense concentration (Hoque, 2013). To understand the temperament of the customer as well as co workers in the toughest job and a person has to master that art. While working during the event I realized how important multi tasking and at a point I had to calm my superiors as well, that was the moment I realized that I am going in the right direction and my learning as been worthwhile. Networking This profession has even helped to achieve many goals; with the help of these outcomes other several professions will be open to us. The learnings will be helpful in future and even if needed in other organizations as well (Peppard, Ward, 2016). The professionalism and the learning will always be with us. The experience always matters and it will help to move forward in career developing process. The work experience will count, with a good bond with the customers and the guidance of superior has helped a lot in networking. Comfort Inn is a well known inn in Australia and therefore the name will also matter in further interviews. Conclusion The reasons why these internship programs are important are perfectly justified. It taught us not only how to be in the hotel industry but also how to deal with the outer world in each a number of things and mostly work ethics. The work world is very different from what we expect, therefore these internships helps in terms of training people. Personal manifestation is a very important opportunity where we can think about our experience and reflect it in the future development of work. This internship is a chance to contemplate things that have impacted and changed the thoughts of people, and made us more efficient in work. References Alias, Z., Zawawi, E. M. A., Yusof, K., Aris, N. M. (2014). Determining critical success factors of project management practice: A conceptual framework.Procedia-Social and Behavioral Sciences,153, 61-69. Martinelli, R. J., Milosevic, D. Z. (2016).Project management toolbox: tools and techniques for the practicing project manager. John Wiley Sons. Lock, M. D. (2014).The essentials of project management. Ashgate Publishing, Ltd.. Leach, L. P. (2014).Critical chain project management. Artech House. Hoque, K. (2013).Human resource management in the hotel industry: Strategy, innovation and performance. Routledge. Peppard, J., Ward, J. (2016).The strategic management of information systems: Building a digital strategy. John Wiley Sons. Thomas, L., Ambrosini, V. (2015). Materializing strategy: the role of comprehensiveness and management controls in strategy formation in volatile environments.British Journal of Management,26(S1). Chang, J. F. (2016).Business process management systems: strategy and implementation. CRC Press.